FAQs

FAQs

Can I change the address that my order is shipped? Can I pick it up at the UPS store?

No, Ritzy Stylez only ships to customer’s billing address and cannot be rerouted to a local store

What is your return policy?

Applies to all Returns

We apologize that your elevated Apparel or Footwear item did not work out.

What items are returnable?

Items delivered within 30 days.
All tags attached.
Unused products.
Items within 14 days of purchase.

What items are non-refundable?

Items marked as final sale.
Free gifts or promotional items with retail value.
Original shipping charges except in cases where we have made a shipping error.

How soon will I receive my store credit?

Once your items are inspected by the store, you’ll receive your gift card typically within 48 hours.

I only received one of the items in my order, where is the rest?

Web orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.

Why was my credit card charged multiple times?

When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to RS, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren’t the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times.

Why isn’t my order showing up on the tracking page?

Orders that haven’t been shipped or scanned by UPS won’t show up on the tracking page. Please allow 3-5 days for this information to appear.

I emailed customer service, how long will it take them to respond?

For E-Mail, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.

Will my online gift card expire?

No, fortunately, the gift card that was issue online store credit will never expire.

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch order efficiently to meet the expectations of our valued clients.

I didn’t receive a confirmation email, did my order go through?

On large releases, order confirmation can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

I didn’t receive a tracking number, when should I expect it?

If you are ad domestic customer, you should receive a shipping confirmation email within 3-5 of your purchase. If you are an international customer, you should receive a shipping confirmation email within 5-7 days of your purchase. If you don’t have it, possible that it got sent to your spam folder.

Tracking is telling me my label has been created, but it’s not telling me where it is? Why is this?

This means one of two things: It is being processed currently or UPS missed the initial scan when they picked up your order. Tracking will be updated as soon as UPS scans the shipment. If it does not update for multiple days please contact ritzystylez.com to locate your package.

I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?

Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.